Family Support

In every family there are times where life can be a tough.  Either tough for a family as a whole, or a challenge for an individual child.

It could be that a family member is unwell, there has been a family separation or bereavement.  There could be other factors causing pressure within the family, such as financial hardship.

A child could be struggling with friendships in or out of school, with ill health or lacking in confidence.
Often in families it can also be a challenge setting appropriate boundaries, following through with these and enforcing routines.

Perhaps you or your child is struggling to ensure their attendance or time keeping is in our 'green zone'.
If you, your family or your child would like someone to talk to or some support, then contact Mrs Miller, our Care, Guidance and Support Leader. Mrs Miller is available in school and actively supports our children and families on a daily basis.  Mrs Miller is there for a coffee and a chat and can also sign post you to other agencies for support if and when appropriate.

If you would like to arrange to meet Mrs Miller or would like to contact her via email, then either ring the school office on 0191 8141455 or email Mrs Miller directly on

What is Operation Encompass?

The purpose of Operation Encompass is to safeguard and support children and young people who have been involved in a domestic abuse incident.  Following an incident at home, children will often arrive at school distressed, upset and unprepared for the day.

North Tyneside Council, the police and nominated Key Adults in school (Kate Byrne and Berni Miller) work together to make sure that school staff are made aware of an incident early enough to support pupils school.

Why was Operation Encompass introduced in North Tyneside?

Operation Encompass was initially launched in Plymouth in February 2011 to address a shortcoming in early sharing of information with schools.  Since then several pilots have been set up across the UK, including Gateshead and South Tyneside, and has proved to be very successful in providing appropriate support in a timely manner. Pilots across the UK have reported positive outcomes for many children and young people.

North Tyneside Council, Northumbria Police and all schools in the borough are now taking part in the scheme, to help provide additional support which will benefit children and young people in North Tyneside and improve multi-agency sharing of information.

How does it work?

Schools across North Tyneside nominate two members of staff who will be known as Key Adults.  All Key Adults attend specific training to the role in preparation for Operation Encompass.

Each morning a police officer reviews all domestic abuse incidents that occur outside of school but which might have had an impact on a child attending school the following day.  Where children were present, witnessed or involved in a domestic abuse incident and aged between 4 and 16 years old, the officer sends this information to Children's Social Care Front Door Service.

Staff from the Front Door Service send this information in a secure format to the identified Key Adult.  The Key Adult checks their emails every day and the staff in contact with those pupils will then be in an informed position to support them in a way that is right for the child.

This information is shared on school days during school term and, when incidents occur on a Friday, Saturday, Sunday or over a holiday period, the police will contact the Front Door the following Monday.

All parents were sent a letter from school informing them about Operation Encompass when it began.  Operation Encompass was launched in North Tyneside in June 2016.

Operation Encompass Letter to Parents/Carers - September 2019


Harbour offers a counselling service to those who have experiences violene or abuse.  For more information click the links below:

Children's leaflet

Female victim leaflet

Male victim leaflet

Safety plan

Social Media

Safeguarding both adults and children is about preventing the risk of harm from abuse or exploitation or having the ability to reduce it by raising awareness and supporting people in making informed decisions.  The police have created a number of guides to support families in this area.  Please CLICK HERE for further information.

More information

For more information about Operation Encompass, please contact your school or visit:

Leaflet for parents